Project Managers...come join us! We are looking to hire two PMs to join the Shiny team.

We need two Project Managers to join our growing team.

Shiny is a strategic creative services agency based in Wilmington, DE. We are focused on helping commoditized financial services brands break through by creating ruthlessly customer-centric creative that moves people to action and drives business results. We work across digital and traditional touchpoints, and both B2B and B2C.

We’re looking for two Project Managers that can help us deliver great work and help take it to the next level. Both roles are full time on one of our largest accounts.

The Project Manager (PM) reports to Shiny’s Director of Operations (Dir of Ops.)

Project Manager Job Description

The PM is the person who keeps projects on track in terms of timing and cost, and ensures the Shiny team is set up to successfully deliver against agreed-upon deliverables. The PM is also acutely aware of the profitability of projects and works to ensure that the agency is appropriately compensated for its work effort. The PM is both a coordinator of efforts and an astute problem solver who can see potential roadblocks and remove them for the remainder of the Shiny team to be successful in their work.

Core Duties & Responsibilities

• Estimating — The PM is responsible for the creation of cost estimates for all assigned projects, and then to review and have those estimates approved by the Client Service team and Dir of Ops.

• Scheduling — The PM is responsible for creating schedules for all assigned projects taking into account reasonable turnaround times and work effort based on the project estimate. This includes maintaining schedules as things change and ensuring that all team members are aware of when deliverables are due.

• Project Scoping and Proposals — The PM is the lead for the creation of Scopes of Work (SOWs) and financial proposals that go to the client for approval. This includes documenting all assumptions used in the creation of the cost and schedule, flagging any work that is out of scope, and ensuring that all necessary legal language is in the documents prior to client signature.

• Project Creation and Management— The PM is responsible for creating all new projects based on the our process (The Shiny Method), including opening project codes for time tracking; setting up projects in all applicable project management software; and managing the archiving and closure of projects once they are complete.

• Management of Projects—The PM is responsible for ensuring that all activities included in the SOW are delivered on time and on budget. This includes ensuring that internal reviews of work in progress happen; setting up all client review meetings with the client; and playing an active role in client discussions (both presentations and via phone/email) related to project timing and scope.

• Financial Management — The PM plays a critical role in ensuring that Shiny is profitable. This includes pricing work correctly based on work effort; identifying when Change Orders are needed, drafting them, and getting them signed by the client; and handling monthly revenue and invoicing projections for assigned accounts.

• Process and Tools — The PM works closely with the Dir of Ops in ensuring that Shiny is always using the most efficient process possible and is leveraging tools that help drive productivity and decrease unnecessary redundant or low value tasks.  

• Client Communications —The PM is the primary communicator of information regarding timing, costs, and deliverables to clients.

Skills and Qualifications

The Project Manager is attuned to both client and team member needs and can astutely balance the needs of all constituents in the creation of work that matters for our clients. Included in this is:

Leadership Skills —lead on all things related to pricing, scheduling, and delivery of sold projects.

Data Analysis —skilled at looking at data about project projections to identify issues and opportunities.

Customer Service — keep the customer experience in mind throughout all of their tasks, whether they’re negotiating SOWs with clients or working on process improvements.

Problem-solving skills —they must be adept problem solvers and capable of thinking quickly even in urgent critical situations.

Organization Skills —track several projects, client accounts, employee teams, and activities simultaneously, and maintain a comprehensive vision of all these to steer Shiny towards its project delivery goals.

Collaboration Skills — work productively and effectively with members of the Shiny team, across levels and disciplines, as well as with our clients and external partners.

Communication Skills — effectively communicate with internal and client teams, ensuring clarity with even the most challenging situations.

Other requirements

• Must demonstrate capacity and experience living Shiny’s core values:
  -Be curious
  -Solve problems
  -Be fearless
  -Work as a team
  -Be honest.Always.
  -Take ownership
  -Be optimistic
  -Take action
  -Celebrate diversity

Qualifications

• Excellent time management and problem-solving skills
• The ability to successfully organize, prioritize and manage multiple projects in a deadline driven environment
• A strong customer service orientation and the ability to foster long-term client relationships
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to thrive in a collaborative agency environment
• Proficiency with MS Office (Word, Excel), Keynote and other basic desktop applications is assumed

Experience & Education

• 2 – 3 years professional experience in an agency or similar organization
• Bachelor’s degree (BA/BS) from a four-year, accredited college or university preferred

Other Details

Shiny is an equal opportunity employer.

We offer:

• Competitive compensation
• Hybrid work environment (work one or more days per week in our Wilmington, DE office)
• Medical, dental, and vision insurance
• 401(k) with company match
• Unlimited time off
• Professional development budget
• Company-paid life and disability insurance
• Fully paid family leave
• Amazing and fun team members

Annual salary range: $53,000 – $60,000

Does this sound like you? If so we’d love to meet you! Send your resume and a video (three minutes or less please) to connect@shiny.agency. In this video please share your answers to these five questions:

1. Why are you interested in this role?
2. What do you know about Shiny?
3. What is your ideal work environment?
4. What are your strengths?
5. Where do you see yourself in five years?

Thanks.